Statement of 13 November 2026
Accessibility
This site and the shipper account are meant to be usable by everyone who sends loads, whatever they read the screen with. This statement says the standard we aim for, how the site was checked and with what results, what we know is not yet right, and how to ask for something in a form you can use.
The standard
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA on every page, including the pages of the shipper account, the collection enquiry and consignment tracking. Where a page falls short, it is listed below with what we are doing about it.
You should be able to use the whole site with a keyboard alone, zoom it to 400% without anything being cut off, read it with a screen reader, and use it with scripts switched off.
How it was checked, and the results
Screen widths
Every page, signed out and signed in, at 390, 820, 1280 and 1600 pixels wide, and the narrowest phones at 320: nothing runs off the side of the screen, no picture fails to load, no script error.
Colour settings
Each page with the device set to light and to dark. The site has one dark colour scheme and keeps it in both; it tells the browser so, so nothing is recoloured on the way.
Contrast
Body text 16.4 to 1 against the page; the quieter grey text at least 5.6 to 1 on its darkest panel; the buttons 14.0 to 1. Text set over pictures was measured pixel by pixel behind every word, and its lowest ratio, at any of five widths, is 5.8 to 1. WCAG AA asks for 4.5 to 1.
Keyboard
A "Skip to the load" link is the first thing a keyboard reaches. The Pages panel opens with Enter or Space and closes with Escape. Every link, button and form field shows a three-pixel yellow outline when it has focus, and every button and form field is at least 44 pixels high.
Scripts and motion
With scripts off, every page reads in full, the calculators show a worked example, and every form and the whole shipper account still work. With reduced motion asked for, nothing on the page moves: the trailer drawing stands finished.
Forms and pictures
Every form field has a written label, a mistake is named in words rather than by colour alone, and every picture that carries meaning has a text alternative; the decorative ones are hidden from screen readers.
Not yet right
- There is no light colour scheme. People who find light text on a dark ground tiring can use their browser's reading mode, and we will send any page as plain text on request.
- The drawing of the trailer on the first page loads itself as you scroll. Its steps are all written out in the text around it, so nothing is only in the drawing, but the animation cannot be stopped except by asking your device for reduced motion.
- The London Lorry Control dial and the restraint calculator have been tried with a keyboard and checked by automated tools, but not yet with a screen reader by people who use one every day.
- The only way to reach the company is in writing, by email or by post. There is no telephone line.
Another format
If you need anything on this site in another form, such as plain text by email, a large-print document or a printed copy by post, write to dispatch@hakemtransport.info and say which page and which form. We reply within five working days.
The same address takes reports of anything on the site you could not use. Tell us the page and what happened, and we treat it as a complaint under our complaints procedure.
If we do not put it right
The Equality and Human Rights Commission enforces the Equality Act 2010 in England, Scotland and Wales. If you are not happy with how we respond, contact the Equality Advisory and Support Service at equalityadvisoryservice.com or on 0808 800 0082.